Privacy Policy

This Privacy Policy outlines how PixelRehab collects, uses, stores, and discloses personal and health information. It applies to all users of the PixelRehab website (“Site”) and clients engaging with our services.

Collection of personal information
We collect personal information necessary to provide our services. This may include your name, date of birth, contact details, and information submitted through bookings, forms, or direct communication.

Where possible, you may access the Site without providing personal information; however, this may limit your ability to engage with our services.

Health information
As a physiotherapy provider, we collect sensitive health information required to assess and manage your condition. This includes medical history, clinical findings, treatment plans, and progress notes.

This information is collected only where relevant and is essential for delivering safe and appropriate care.

Use of information
Your information is used to deliver physiotherapy services, communicate with you, manage bookings and payments, and meet our professional and legal obligations.

We may also use de-identified data to improve service delivery and better understand user needs.

Data storage and security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Information is stored securely within our practice management systems and is only accessible to authorised personnel.

Disclosure of information
We may disclose relevant information to third parties involved in your care, including healthcare providers, referrers, insurers, or funding bodies, where appropriate.

We do not sell or trade personal information.

Overseas data handling
Some of the platforms we use may store or process data outside of Australia. We take reasonable steps to ensure that these providers maintain appropriate data protection standards.

Cookies and website data
Our Site uses cookies and similar technologies to improve functionality, analyse usage, and support marketing efforts. Further details are outlined in our Cookie Policy.

Access and correction
You may request access to or correction of your personal information at any time by contacting us.

Third-party links
Our Site may contain links to external websites. PixelRehab is not responsible for the privacy practices of those sites.

Updates to this policy
This Privacy Policy may be updated periodically. We encourage you to review it regularly.

Acceptance
By using our Site or engaging with our services, you acknowledge and accept this Privacy Policy.